Melbourne Tram Refranchising

In 2024, the Victorian Government will award a new long term service contract – the operations and maintenance contract for Melbourne’s tram franchise. The iconic tram network spans 25 routes, with 250 kilometers of double track, more than 500 trams and over 1600 stops. The network services over 200 million passenger trips per year.

The opportunity represents the largest contract of its kind and has drawn strong interest from the international market. Three participants have qualified to bid in the tram procurement process. 

Keolis Downer (comprising Keolis and Downer EDI Rail), Transdev John Holland (comprising Transdev Australasia and John Holland), and Go-Ahead (comprising Go-Ahead, Kinetic, Globalvia and Acciona) will each be requested to provide a competitive bid to operate Melbourne’s tram franchise. 

Over the coming months, the three participants will each develop proposals on how they will enhance experiences for passengers, with a focus on reliability, safety, accessibility and the provision of real time information. Proposals will be required to demonstrate how participants will meet and exceed operational performance requirements and improve asset management and project delivery.

They will also be asked to demonstrate stronger employment opportunities for women, and Victorians who are long-term unemployed, young people, single parents and other priority job seekers.

Commencing late 2024, the new contract term will also see tram passengers benefit from improved ticketing options and customer information, with a focus on real time information.

The procurement process has no impact to current passengers, or Melbourne’s tram network employees.

For more information on the refranchising of Melbourne’s operation and maintenance tram contract please email [email protected]

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