Passenger load surveys

We monitor the average number of passengers on metropolitan train and tram services through annual surveys.

Load standards surveys measure passenger loads against benchmark standards. The findings help to pinpoint when and where passenger loads on Melbourne's train lines and tram routes are at their highest.

This information is used to determine when and where extra capacity may be needed to reduce crowding.

Surveys carried out each May determine whether passenger load standards, specified in the franchise agreement between the Department of Transport and Planning and the operators, are being met.

Metropolitan train load standard survey

Metropolitan tram load standard survey

2019

May 2019 load standard survey - metropolitan tram
May 2019 load standard survey - metropolitan tram - accessible version

2018

May 2018 load standard survey - metropolitan tram - (PDF 723KB)
May 2018 load standard survey - metropolitan tram - accessible version (DOCX 823KB)

2017

May 2017 load standard survey - metropolitan tram (PDF 907KB)
May 2017 load standard survey - metropolitan tram - accessible version (DOCX 1003KB)

2016

May 2016 load standard survey - metropolitan tram - accessible version (PDF 2015KB)

2015

May 2015 load standard survey - metropolitan tram - accessible version (DOC 5077KB)

2014

May 2014 load standard survey - metropolitan tram (PDF 593KB)
May 2014 load standard survey - metropolitan tram - accessible version (DOC 2603KB)